Frequently Asked Question

Are all your products authentic?

Yes — every product we offer is original factory copy and sourced directly from authorized distributors or official brand partners. We never sell replicas or grey-market items.

Which currencies do you accept?

Our store’s default currency is Euro (€). However, you can shop in your local currency based on your region — prices will automatically adjust at checkout.

How long does delivery take?

Within the EU, orders typically arrive within 3–5 business days. International orders may take 7–10 business days, depending on customs clearance and destination.

Can I return or exchange my order?

Due to hygiene standards, skincare and cosmetic items can only be returned if unopened, unused, and in original packaging within 14 days of delivery.

Please contact our support team before sending any return.

Do you offer discounts or loyalty rewards?

We occasionally offer exclusive promotions and limited-time luxury gift sets. Subscribe to our newsletter to receive early access and personalized offers.